Shipping and Exchange Policy

This policy covers how StuTem Labs robotics kits are shipped, delivered and replaced. Classes, packages and course lessons are delivered online or in person and are not shipped.

1. Where We Ship

• We ship kits within India only.
• Enter your delivery PIN code at checkout to check that we deliver there. If a kit cannot be delivered to your PIN code, it cannot be ordered to that address.
• Some kits are shipped directly by the independent mentor who offers the course. Those kits can be delivered only to the areas that mentor covers, and this is checked at checkout in the same way.

2. Dispatch and Delivery Times

• Kits are dispatched within 3 business days of the order being confirmed. A kit bought with a package is dispatched once the package booking is confirmed.
• Delivery usually takes 5–10 business days after dispatch, depending on your location.
• Once the kit has shipped, the order in the app shows who shipped it and the tracking reference, when the shipper provides one.

3. Shipping Charges

There is no separate shipping charge. The total shown at checkout is all you pay. Replacement kits are sent free of charge.

4. Receiving Your Kit

Please check the package when it arrives. If it is damaged, or any part is missing or not working, contact us or request a replacement from the order in the app. Include photos where you can.

5. Replacements and Exchanges

• You can request a free replacement for a delivered StuTem kit board from the order in the app. The request is reviewed, and a replacement is sent where the kit is faulty or was damaged in transit.
• Replacements cover only kit boards supplied through StuTem Labs, not a board you set up yourself.
• After a replacement is delivered, set it up with Set Up Device in the app. It then takes over from your earlier board for that course.
• We do not exchange a kit for a different kit or course. To change your choice, return the kit under our Cancellation and Refund Policy and place a new order.

6. Returns

For returns and refunds of kits, see our Cancellation and Refund Policy.

7. Contact Us

For help with a shipment or replacement, email support@stutem.com or call +91 989 1234 986.